Version 1.0 – October 2025
These general terms and conditions apply to all services of Mentro B.V., located at Sint Joosterweg 9, 6051 HE Maasbracht, Netherlands, hereinafter referred to as “Mentro”.
1. Applicability
These general terms and conditions apply to all offers, agreements, collaborations, and other legal relationships between Mentro and its clients, unless otherwise agreed in writing.
The applicability of any purchasing or other terms of the client is expressly rejected.
Deviations from these terms and conditions are only valid if agreed upon in writing.
2. Services from Mentro
Mentro is active as a temporary employment and secondment agency and acts as an intermediary between candidates (temporary workers or employees) and clients.
Mentro provides services in the following areas:
• Temporary employment
• Secondment
• Recruitment and selection
Mentro strives to match the right candidate with the right client, but does not guarantee that a suitable candidate is always available.
3. Offers and agreements
All quotes and offers from Mentro are non-binding, unless stated otherwise in writing.
An agreement is established as soon as it is confirmed in writing by Mentro or when Mentro has started the execution.
Prices and rates are exclusive of VAT, unless stated otherwise.
4. Rates and payment
Invoices from Mentro must be paid within 14 days of the invoice date, unless otherwise agreed.
If the payment term is exceeded, the client is automatically in default and owes statutory interest.
All legal and extrajudicial collection costs are charged to the client.
Mentro reserves the right to suspend the performance of the work as long as outstanding invoices have not been paid.
5. Liability
Mentro is not liable for any damages whatsoever arising from the fact that Mentro has relied on incorrect or incomplete data provided by or on behalf of the client.
Mentro is not liable for actions, errors, or damages caused by candidates who are employed by the client.
The liability of Mentro is in all cases limited to the amount covered by Mentro's liability insurance, plus the deductible.
Mentro is never liable for indirect damages, such as consequential damages, lost profits, or missed savings.
6. Force Majeure
Force majeure is understood to mean: any circumstance independent of the will of Mentro that prevents the fulfilment of obligations in whole or in part.
In the event of force majeure, Mentro has the right to suspend the performance of the agreement or to dissolve the agreement in whole or in part, without being obliged to pay compensation.
7. Confidentiality
Both parties are obliged to keep confidential all confidential information obtained from each other or from another source in the context of the collaboration.
Information is considered confidential if it has been communicated as such by the other party or if it arises from the nature of the information.
8. Intellectual property
All intellectual property rights regarding documents, advice, designs, texts or other materials provided by Mentro remain the property of Mentro.
These materials may not be reproduced, disclosed or used without the prior written consent of Mentro.
9. Recruitment and selection of candidates
The client is not allowed to directly or indirectly employ candidates proposed by Mentro, or to have them perform any kind of work, within a period of 12 months after the introduction, without written consent from Mentro.
If the client does this anyway, they owe Mentro a fee equal to 25% of the gross annual salary of the candidate in question, with a minimum of €5,000.
10. Termination of the agreement
Both parties may terminate the agreement in writing with a notice period of one month, unless otherwise agreed.
Mentro may terminate the agreement with immediate effect if:
• the client applies for suspension of payment or is declared bankrupt;
• the client fails to fulfil their obligations;
• there is misconduct, fraud, or other circumstances that make cooperation impossible.
11. Personal data and privacy
Mentro processes personal data of candidates and clients in accordance with applicable privacy legislation (GDPR). More information can be found in Mentro's Privacy Statement.
12. Applicable law and disputes
Only Dutch law applies to all agreements and legal relationships with Mentro.
Disputes will be submitted exclusively to the competent court in the district of Limburg.
13. Contact
Do you have questions about these terms and conditions?
Feel free to contact us:
Mentro B.V. Sint Joosterweg 9 6051 HE Maasbracht
tel: +31 475 796 593
e-mail: info@mentro.nl
website: www.mentro.nl
